安徽蚌埠“一站式”调解高效解民忧|大号BBVVBBW高潮
中新网安徽蚌埠11月25日电 (付敏)一场因楼上漏水引发的邻里纠纷，从矛盾激化到握手言和需要多久？“本以为要反复扯皮，没想到在五河县社会治安综合治理中心五天就一次性理清了责任，拿到了赔偿，太省心了。”安徽省蚌埠市五河县居民徐翠珍24日说。
“我们不是被动等待，而是主动响应。”五河县委政法委副书记李奎连说，当多个乡镇、社区普遍反映物业纠纷难以在基层有效化解时，该县社会治安综合治理中心便将住建部门设为常驻单位，设立物业纠纷调解组，进行物业纠纷调解。
前不久，因楼上出水管漏水导致徐翠珍家中多处受损。通过五河县住建局现场勘验定责、专业调解员沟通，这起纠纷得以快速解决。
根据五河县委政法委提供的数据，截至目前，该县社会治安综合治理中心受理物业纠纷497起，化解成功率超98%
近年来，蚌埠市多元纠纷调解体系逐步完善。据蚌埠市委政法委提供的数据，该市社会治安综合治理中心已排查矛盾纠纷51265件，调处49754件，调处率99.64%，同比上升128%。
个案的高效解决，得益于蚌埠市“一站式”矛盾纠纷调解信息系统的数字赋能。该系统取消了线下纸质登记，实现了对矛盾纠纷受理、办理、回访等全流程各环节动态把握。(完)
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